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Returns Policy

PANTHERA PRIME – SALES & LIMITED WARRANTY POLICY

  1. ALL SALES ARE FINAL

We do not accept returns, process refunds, or permit exchanges for:

  • Change of mind, buyer’s remorse, or personal preference.

  • Ordering incorrect sizes, models, or item selections.

Customers are required to carefully review all item specifications, dimensions,  and order details prior to completing their purchase. Once an order is processed, it is considered non-cancellable and non-refundable.

 

  1. LIMITED MANUFACTURING WARRANTY & DEFECTIVE ITEMS

a. Scope of Coverage

Panthera Prime warrants to the original purchaser that all stainless-steel instruments (scissors, nippers, and cutters) shall be free from material manufacturing defects in workmanship and material under normal and intended use.

 

b. Claim Reporting Window

Any claim regarding a suspected manufacturing defect, short-shipment, or transit damage must be reported to Panthera Prime in writing within three (3) calendar days of the delivery timestamp provided by the carrier. Claims submitted after this 3-day window shall be deemed waived by the customer.

 

c. Claims Procedure

To submit a warranty claim, the customer must email sales@pantheraprime.com with the following required documentation:

  • Proof of purchase (Order Number and invoice).
  • A detailed description of the alleged defect.
  • High-resolution photographic and/or video evidence clearly showing the defect and the condition of the tool.

d. Verification and Remedy

All returned defective items are subject to technical evaluation and inspection by Panthera Prime’s Quality Control team. If a valid manufacturing defect is confirmed:

  • Panthera Prime will, at its sole discretion, either repair or replace the defective instrument.
  • Panthera Prime will cover standard return shipping and replacement dispatch costs for verified defect claims.

e. Warranty Exclusions

This limited warranty does not cover, and Panthera Prime shall not be liable for, defects or damage resulting from:

  • Accidental damage, dropping, or impact misuse.
  • Improper maintenance, neglect, or alteration.
  • Unauthorized sharpening or modification.
  • Improper sterilization techniques, exposure to harsh chemicals, or non-compliance with recommended care instructions.
  • Normal wear and tear expected over the lifecycle of precision cutting instruments.
  1. CONTACT & SUPPORT For inquiries regarding this policy or to initiate a warranty claim, please contact our support team:
  • Email: sales@pantheraprime.com
  • Website: pantheraprime.com